However, he said that the carrier's crew scheduling software never stopped working but rather was overwhelmed. 21 but turned into a crew scheduling event. He contended that this disruption began as a weather event on Dec. SOUTHWEST PROJECTS MORE LOSSES AHEAD DUE TO OPERATIONAL MELTDOWN Watterson admitted that the carrier "struggled to keep the operation moving at these key airports" because of numerous factors, including the amount of deicing equipment and related infrastructure, the effect of the extreme cold on jet bridge hydraulics and ground support equipment fuel as well as the location of gates and deicing pads. The two locations account for 25% of flight crews, Watterson said. "It became clear that, with the storm severely disrupting our Denver and Chicago Midway stations concurrently, we did not have enough resiliency in our operation for the severe effect this winter event had on us," Watterson said in the written testimony.ĭenver and Chicago Midway are two of Southwest's 11 crew bases where flight crews begin and end their duties. Southwest travelers hang out at Houston airport amid airline debacleįOX 26 Houston's Chelsea Edwards joined LiveNOW from FOX's Josh Breslow from the Houston airport with the latest on the Southwest debacle.
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